This module focuses on network readiness and performance planning to support reliable voice, video, meetings, and events. Learners use structured approaches to assess connectivity and capacity.

Lessons:

• Bandwidth planning for Teams voice, video, meetings, and events

• Network impact analysis using Network Planner

• Ports and protocols required for Teams connectivity

• Readiness and connectivity assessments using Microsoft tools

Key Topics:

• Capacity planning and performance baselining

• Network architecture considerations for Teams workloads

• Connectivity validation and risk identification

• Readiness reporting for deployment decisions

Labs / Practical Exercises (if applicable):

• Produce a network readiness checklist and a bandwidth/capacity plan for a defined user profile mix

This module builds the controls and policies required to operate Teams securely and in compliance with organizational requirements, including lifecycle governance and operational automation.

Lessons:

• Licensing considerations for security/compliance capabilities

• Admin roles and operational separation of duties

• Threat policies alignment (Defender XDR), retention, sensitivity labels, DLP, Conditional Access

• Information barriers and compliance-driven use cases

• Policy packages and policy assignment (users/groups)

• Group creation controls: naming, blocked words, expiration

• Team lifecycle operations: archive, delete, restore, troubleshoot deletions

• Operational administration using PowerShell and Microsoft Graph

Key Topics:

• Governance model for Teams at scale

• Policy strategy: standardization + exceptions

• Lifecycle management and risk reduction

• Automation and repeatability in administration

Labs / Practical Exercises (if applicable):

• Design a Teams governance baseline (policies + lifecycle rules) for two personas (standard user vs. regulated group)

This module covers secure collaboration beyond the tenant and operational management of Teams clients and devices, including Rooms and VDI considerations.

Lessons:

• External sharing alignment (SharePoint/OneDrive)

• External access configuration and domain controls

• Guest access configuration across Microsoft 365 and Entra settings

• Controlling guest access for specific teams and removing guests

• Shared channels for external access and cross-tenant settings (B2B direct connect)

• Multitenant organization (MTO) concepts and configuration awareness

• Device licensing and configuration profiles

• Teams Rooms accounts and system configuration

• Device settings/firmware, tags, remote sign-in provisioning

• Planning and configuring Teams for VDI

Key Topics:

• External collaboration control plane

• Guest lifecycle governance

• Cross-tenant collaboration patterns

• Teams devices and Rooms operational management

• VDI readiness and constraints

Labs / Practical Exercises (if applicable):

• Configure a controlled external collaboration scenario and document validation steps and rollback plan

This module develops day-to-day administrative skills for Teams collaboration structure—creating teams, managing membership, applying templates, and controlling channel/chat experiences through policy.

Lessons:

• Planning rollout using Advisor for Teams

• Creating teams via admin center, client, PowerShell, or Graph

• Creating teams from existing groups/sites/teams and from templates

• Managing templates and template policies

• Managing membership, roles, and team configuration

• Team privacy and sensitivity settings

• Frontline teams and frontline experiences

• Channel type recommendations (standard/private/shared)

• Channel lifecycle: add/edit/remove, settings, policies, membership management

• Messaging policies and chat governance

Key Topics:

• Scalable provisioning patterns

• Channel architecture and governance

• Policy-driven collaboration controls

• Frontline enablement considerations

Labs / Practical Exercises (if applicable):

• Implement a template-based provisioning design and validate channel policy behavior for different user roles

This module covers Teams extensibility governance and the meeting/calling capabilities required for communications at scale, including templates, policies, webinars, and town halls.

Lessons:

• Org-wide app settings and app policy strategy

• App assignments and setup policies

• Permissions/consent management and app blocking

• Selecting extensibility options (apps, connectors, tabs, extensions)

• App purchasing and store customization; uploading apps

• Meeting types selection (virtual appointments, webinars, town halls, meetings)

• Meeting settings and policies (including Copilot-related meeting settings)

• Meeting templates, template policies, customization policies

• Event settings and policies; managing webinars and town halls

• Teams Phone: number provisioning for users/services/bridges

• Assign/change/remove numbers; voice settings and calling policies

• Voicemail policies; auto attendants and call queues

Key Topics:

• App governance and risk controls

• Meeting governance and standardization

• Events configuration patterns

• Teams Phone operational foundations

Labs / Practical Exercises (if applicable):

• Build a meeting policy + template set for a business scenario and configure an auto attendant + call queue for a support line

This module operationalizes Teams as a managed service using monitoring, reporting, alerting, and structured troubleshooting for client and meeting/calling issues.

Lessons:

• Monitoring voice and meeting quality

• Configuring alert rules

• Reporting on usage: team activity, app usage, active users, per-meeting metrics, storage

• Monitoring team creation/deletion and guest access

• Monitoring network connectivity test signals

• Managing feedback policies

• Collecting client logs and clearing Teams cache

• Using self-help diagnostics and admin center health insights

• Troubleshooting install/update issues and client health

• Troubleshooting sign-in issues and meeting join/feature access issues

• Troubleshooting Microsoft 365 Copilot and AI experiences in Teams

Key Topics:

• Operational metrics and service quality management

• Alerting and proactive operations

• Evidence-driven troubleshooting workflow

• Support escalation readiness and documentation

Labs / Practical Exercises (if applicable):

• Execute a troubleshooting playbook: collect evidence, identify root cause, apply remediation, and produce an incident report summary