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Course Syllabus
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Module 1: Describe Cloud Concepts
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This module introduces the foundational principles of cloud computing and the benefits organisations realise by adopting cloud-services models.


Lessons:

  • Define the characteristics and benefits of cloud computing including on-demand resources, scalability and managed services.

  • Explain the Shared Responsibility Model and how responsibility shifts in cloud deployments.

  • Describe service-models (IaaS, PaaS, SaaS) and deployment-models (public cloud, private cloud, hybrid cloud).

Key Topics:

  • Cloud-computing fundamentals: elasticity, resource pooling, measured service.

  • Service-model differences: Infrastructure-as-a-Service vs Platform-as-a-Service vs Software-as-a-Service.

  • Deployment-model scenarios: public, private, hybrid; benefits of each.

  • Value drivers: cost-efficiency, reliability, agility, innovation.

Labs / Practical Exercises:

  • Explore an example of a SaaS solution and compare responsibilities between cloud provider and customer.

  • Identify and document one business scenario where IaaS, PaaS or SaaS would be appropriate and justify the choice.

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Module 2: Describe Core Microsoft 365 Services and Concepts
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This module explores the core productivity, collaboration and endpoint-management services within Microsoft 365, and how they enable modern work.

Lessons:

  • Define what Microsoft 365 is and distinguish it from Office 365.

  • Describe productivity-apps and collaboration-solutions (e.g., Teams, OneDrive, SharePoint).

  • Explain endpoint-management concepts including Windows 365, Azure Virtual Desktop and Microsoft Intune.

  • Identify analytics and insights capabilities within Microsoft 365 (e.g., Viva Insights, admin-centre reporting).

Key Topics:

  • Microsoft 365 productivity suite: apps, services, hybrid deployment.

  • Collaboration tools: chat, meetings, content management, co-authoring.

  • Endpoint-management: devices, updates, servicing, modern-work scenarios.

  • Analytics and reporting in Microsoft 365: telemetry, dashboards, admin insights.

Labs / Practical Exercises:

  • Review a mock Microsoft 365 tenant: locate Teams, SharePoint and OneDrive services and map typical collaboration flows.

  • Document an endpoint-management strategy for a hypothetical organisation adopting Windows 365 and Intune; include device-lifecycle and update-considerations.

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Module 3: Describe Security, Compliance, Privacy and Trust in Microsoft 365
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This module addresses how identity, security, compliance and privacy are handled within Microsoft 365 to build trust and protect organisational assets.

Lessons:

  • Describe identity-and-access-management via Microsoft Entra ID and the concept of external/hybrid identities.

  • Explain threat protection capabilities including Microsoft Defender, XDR services and cloud-based security tools.

  • Identify data-governance and compliance tools: Microsoft Purview, DLP, records-management, insider-risk.

  • Understand Microsoft’s privacy-principles and how the Service Trust Portal supports transparency and compliance.

Key Topics:

  • Identity types: user, device, workload, guest; role of conditional access and multifactor authentication.

  • Cloud threat-protection: unified XDR, endpoint protection, identity-threat detection.

  • Compliance ecosystem: classification, retention, eDiscovery, audit and regulatory frameworks.

  • Privacy and trust: Microsoft’s service-trust architecture, data-centres, global compliance.

Labs / Practical Exercises:

  • Map a hypothetical business scenario requiring guest-access governance, propose identity-segmentation and MFA strategy.

  • Evaluate a sample organisation’s compliance posture and propose adjustments using Purview and DLP controls.

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Module 4: Describe Microsoft 365 Pricing, Licensing and Support
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This module examines how Microsoft 365 is licensed, billed and supported—enabling organisations to align cloud-services spend with their business needs.

Lessons:

  • Identify available subscription tiers and licensing variants for Microsoft 365.

  • Explain billing-and-metering concepts within the cloud, and how consumption-models differ from traditional licensing.

  • Describe support-offering tiers, service-level agreements (SLAs) and how organisations engage Microsoft support.

  • Review billing-and-subscription management tools within the Microsoft 365 admin-centre.

Key Topics:

  • Microsoft 365 licensing models: user-based, device-based, add-ons, compliance-addons.

  • Billing-models: subscription, purchases, cloud service consumption, bundling.

  • Support-services: self-help portals, partner support, enterprise-agreements, SLA metrics.

  • Cost-management: subscriptions, tags, usage reports, optimization.

Labs / Practical Exercises:

  • Review a simulation of Microsoft 365 tenant licensing: choose the appropriate plan for a given organisation with 500 users and 100 devices; document rationale.

  • Navigate the admin-centre billing page (mock-or live) to locate subscription summary, usage reports and support options; prepare a summary for executive review.